What the pilot should hand off
Success criteria results, known failure modes, data access map, security findings, estimated run cost, and a recommended architecture for production.
If those artifacts are missing, you are not ready to scale—you are ready for another discovery week.
Build & integration realities
SSO, permissions, observability, and workflow embedding usually dominate the calendar. Model tweaks are rarely the long pole.
Keep HITL design; expand automation only where exception rates stay acceptable.
Launch & support
Train users, set SLAs for review queues, monitor quality weekly, and schedule model/provider re-evaluation.
FocusKPI stays through launch and support so the operating model survives contact with real volume.
